Data Entry
We offer high quality data entry and data processing services. You provide the requirement, we complete the work, always at a rapid, but quality assured pace.
BPO Support Services
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As a Business process outsourcing (BPO) service provider, We at GroupOn Technologies always apply a Six Sigma-based approach, deep industry experience, and collective know how to minimize the risks our clients may encounter, when outsourcing their business. We simplify complex, end-to-end BPO services that help to improve our client???s efficiency and productivity; while delivering measurable results.
GroupOn Technologies focuses on pioneering new service lines, geographies and business models in Business Process. Our company provides a range of vertical services; which are targeted towards global clients. Our approach to BPO services is to offer a totally bespoke solution ??? whatever the sector.
However, there are two sectors that BPOs are often divided into; these sectors are Back Office and Front Office. GroupOn Technologies services both sectors, and we offer the listed services, as shown below.
Back Office:
Our Back Office Outsourcing support will allow you to focus on core business, as well as offer cost effective solutions.
Accounting Support
Our company is a one??stop shop solution for all of your accounting and payroll needs. We can deliver superior results and minimize costs.
Quality Assurance
Let us help you prevent errors in production, by following the proper regulatory and compliance guidelines, and delivering industry standard quality for all of your processes.
Data Mining
We have the expertise to accurately interpret data leads, so that you can make informed business decisions. This will allow you to improve your current processes, provide better service quality and enhance customer satisfaction.
Payment Processing
Payment volume to high, customers demanding multiple payment options? We are happy to help you meet these higher services expectations, and save on production costs.
Front Office:
Let us be the first to come in contact with your prospective customers. We can guarantee customer satisfaction and sustainable, long term, productive relationships.
Customer Service Support
We are in the business of creating satisfied customers, simply by providing quick, effective resolutions to their issues, at the same time representing your company in a professional manner.
Market Research
Market research is a must for companies, who are venturing into new markets, or trying to stay on top of their current market. Let us ascertain the competition in the market, or assist you with promotional campaigns to enhance your sales. Our support will also protect your company from potential risks or loss in business.
E??mail Correspondence
GroupOn Technologies will make it our mission to provide your customers with the best customer service, through our non-??voice call center support.
Inbound/Outbound Sales
GroupOn is experienced with supporting, internet retail, catalog, and direct marketing business services for our clients. We understand the challenges of trying to maximize the profit for each and every campaign. If you have an initiative and lack the necessary resources, we are well equipped to handle it for you.
Appointment Scheduling
The first contact your customers have with your company is often, via telephone. Even if the company has a highly informative website, where prospective customers can obtain the needed information, most customers will prefer to speak with someone directly. Let us be that someone, and guarantee that you never miss out on new or additional business for your company.
BPO Benefits:
An Abundance of skilled Resources
No need to invest any longer in expensive recruiting consultancies. GroupOn Technologies provides recruiting services support, so we take pride in our internal recruiting as well. We have a very detailed and certified Training and Development Team on hand. All of our resources are highly skilled and well educated in the respective business areas and are equipped to handle the business needs of companies wishing to outsource their services.
Cost Advantages
Obviously the biggest benefit of Outsourcing your BPO services is the visible benefit of cost savings. Companies are now able to run their production at a lower cost and a guarantee of quality efficiency. Due to the difference in salaries between western countries and Asia (India), the same work that is completed in the U.S. can now be completed in India, at a fraction of the cost. Do not misunderstand by no means, does lower cost, mean lower standard of quality. GroupOn Technologies takes pride in the quality of work that we provide and we give %100 to all of our clients. We always aim to please, and we aspire to continue growing.
Relax and focus on the key areas of your Business
By outsourcing your services, companies gain more time and energy to focus on building their brand, or revenue. Now your company can invest additional time in research and development and providing higher value and services.
Increased efficiency
When you take the big step towards outsourcing your Services and business needs to a partner like GroupOn Technologies, you are gaining years of experience and outsourcing expertise. We are trained in delivering complex outsourcing projects and support. This experience and expertise allows us to support companies with increased productivity and efficiency.
The Time zone advantage
Not only does outsourcing BPO services save costs, but it also provides the benefit of the time zone differential. While your U.S. teams are home resting, GroupOn Technologies will be fast at work for you. This allows your company to work round the clock, business operations never stop, and customer satisfaction remains at an all time high.
Maintaining compliance standards and U.S. regulatory Laws
Different companies follow different compliance standards, GroupOn Technologies understands the importance of meeting compliance standards and being well versed in the necessary regulatory laws. We will always take the necessary precautions, when handling your business.